We ship worldwide.
You will receive your order from 5 – 7 business days (10 – 15 business days out side US) from the date that it is shipped out, not the date when the order is placed.
Wood and handmade products: because of the unique nature of wood and natural materials, colors and textures will vary, production time from 5 – 7 business days, Shipping time your order from 15 – 20 business days
If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments may be delayed by a few days.
Due to hygiene reasons and the fact that our products are customized,we do not exchange or issue full refund unless an item you received has a major problem.
This is when the item is:
- Significantly different from the description or the preview shown to you
- Damaged due to the fault of our factory or the carrier
- Not what you ordered
- Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
A request needs to be submitted within 30 days from the delivery date to qualify for credit or replacement.